Frequently Asked Questions

Who can use Polyglot?

Polyglot is available to Government websites and Public Healthcare Institutions.

All Isomer websites are supported.

For other website platforms (such as WebSG/WebSG Custom), your technical team must be able to add the Polyglot script and update the website's Content Security Policy.

How much does Polyglot cost?

There is no cost to use Polyglot. Your agency will still need to assign people to integrate Polyglot where required and review its content.

Who is responsible for translation accuracy?

Similar to your website's content, your agency remains responsible for the accuracy of its content.

The Polyglot team and MDDI's Translation Department will review translations, make improvements to the training model and share feedback with agencies from time to time

Can MDDI help us review translations?

Before go-live: On a case-by-case basis, MDDI's Translation Department reviews critical pages

After go-live: MDDI's Translations Department reviews translations periodically

When does a saved correction appear?

Saved corrections take effect immediately. Check your wording before saving a correction to a public translation.

How does Polyglot reuse corrections?

Polyglot matches the original sentence exactly, including capitalisation. A correction can be reused when the same sentence appears again. This also applies when the sentence consists of one word, such as ‘Government’.